ENHANCING SERVICE DELIVERY THROUGH MODERN INFORMATION TECHNOLOGY IN BAYERO UNIVERSITY KANO.

Abstract

This Paper has focused on enhancing Service Delivery through Modern Information
Technology in Bayero University, Kano (BUK). Specifically, it examined the challenges that
confronted BUK in her attempt to deliver public service before the creation of the
Management Information System (MIS). The study further examined the extent to which the
creation of MIS had enhanced the system of generating, dissemination, storage and analysis
of information in BUK. The study also studied the factors impeding the implementation of the
strategic plan of BUK on Information and Communication Technology (ICT). The study
reviewed literature based on the research topic and related theory and adopted Adaptive
Structuration Theory as the theoretical framework for the study. The study used both
quantitative and qualitative methods for data collection and analysis. The total sample size for
the work was two hundred and seventy, which comprised of two hundred and sixty
respondents for the quantitative data and ten staff interviewed drawn from CIT, MIS,
Automation and Computer Science Department. The study discovered Modern Information
Technology as a critical tool for effective service delivery and that certain challenges
confronted BUK before the creation of MIS unit that included poor storage of data, inefficient
management of information and poor dissemination of information. The study among others
recommended that, the management of the Bayero University Kano, should effectively train
personnel on modern information technology to enhance the availability of man-power in
CIT and MIS units as this will help to solve the problem of expertise on modern information
technology of the institution.