FUNDAMENTAL ROLE OF SOCIAL SUPPORT ON TRAINING EFFECTIVENESS: THE MODERATING ROLE OF EMPLOYEE RECIPROCITY

Abstract

Social support originating from the organization is associated with the extent to which an organization cares about employee well-being. Social support is also, commonly linked to the provision of encouragement to employees to participate in training and the guidance to transfer new skills on the job to achieve training effectiveness. The employees being conscious that their employer’s cares about their well-being to attend training programmes, in return reciprocate by effectively transferring the skills to work place to give training its effectiveness. The main issue of this study is to examine the direct effect of social support on training effectiveness and the moderating effect of employee reciprocity and social support on training effectiveness. For this purpose, the study collects its data from 254 administrative staff of a federal and a state university in Niger state, Nigeria. The statistical findings from PLS-SEM indicated that social support and employee reciprocity significantly predict training effectiveness in a direct path.The results also indicated that employee reciprocity moderates social support on training effectiveness.The findings of this study are helpful for tertiary educationinstitutions to design and to implement a successful training programmes to achieve the expected training effectiveness from the large training expenditures. This study discusses the implications of the findings for the management and stake holders of tertiary education institutions and issued future research directions.