ORGANIZATIONAL SUPPORT SYSTEM ANDJOB SATISFACTION IN TELECOMMUNICATION SECTOR: MODERATING ROLE OF ORGANIZATIONAL JUSTICE
Keywords:
Organizational Support System, Job Satisfaction, Organizational Justice, Telecommunication Sector, Zamfara StateAbstract
The state of job satisfaction in Sub-Sahara Africa is alarming, worrisome and
discouraging below the global trend at 10%. This study examined organizational
support system and job satisfaction in telecommunication sector: moderating role of
organizational justice. This study is a quantitative research and convenience sampling
technique was used. 140 pieces of structured questionnaires were distributed to the four
major telecoms outfits (MTN, Globacom, Airtel and 9mobile) in Zamfara state out of
which 98 were successfully filled and returned. The study found thatboth co-worker
support and supervisory support were significant predictors of employee job
satisfaction. The study also found that organization justice moderated the relationship
between co-worker support, supervisory support and job satisfaction. The study
recommended management efforts at creating and improving of the workplace where
fairness, equity and love reigns.
