Electronic-Governance and Performance Management of Selected Public Sectors in FCT, Abuja, Nigeria

Abstract

E-governance initiatives in developing countries have the potential to drive socio-economic progress, enhance service delivery, and engage citizens in governance. Yet, consensus on performance measures for e-governance initiatives is absent. The study investigates the integration of e-governance and organisational performance between selected public sectors in FCT, Abuja, Nigeria. The study explores the interplay between e-governance and endeavours to bridge this gap by providing a nuanced understanding of e-governance performance. Focusing on key initiatives namely IPPIS, GIFMIS, and NICIS, the research explores nuances within these initiatives, capturing the diverse perspectives and contextual variations that arise from their performance and impact. This study is anchored on the Unified Theory of Acceptance and Use of Technology. Data emerged from a qualitative research design through secondary data sources. The study findings underscore the need for comprehensive policies that promote digital inclusion, strengthen institutional capacities, and enhance citizen engagement to leverage the full potential of e-governance in Nigeria. The study concludes that the automation of processes, the ease of goods clearance at the ports, improved budgeting, and the elimination of "phantom workers" serve as examples of how e-governance has improved the quality-of-service delivery, meeting stakeholder expectations of efficiency and effectiveness. The study recommends that to fully realize the potential of e-governance, training programs, skill development strategies, and knowledge transfer mechanisms can help enhance the adoption and implementation of e-governance initiatives.