MODERATING EFFECT OF ORGANIZATIONAL CITIZENSHIP BEHAVIOUR ON THE RELATIONSHIP BETWEEN HUMAN RESOURCE MANAGEMENT PRACTICES AND EMPLOYEE PERFORMANCE

Abstract

Poor employee performance is costly to both organizations and employees as it drains productivity
and contributes to employee failure and inability to achieve organizational goals and objectives.
This study examines the moderating effect of Organizational citizenship behaviour on the
Relationship between Human Resources Management Practices and performance of employee of
Local Government in Kaduna state. The study employed cross- sectional Survey research design
in which closed end structured questionnaire was administered on a sample of 476 staff of local
Government in Kaduna state. Partial Least Square (PLS) software version 3 was employed to
process the inferential of the study. The findings indicate that there exists relationship between
human resource practices and employee performance. Specifically, the result of the test of
hypotheses support significant effect of career development, compensation and job security on
employee performance. On the contrary, there was an insignificant relationship between training
and development and employee performance. More importantly, the result of the study further
indicates significant moderating effect of organizational citizenship behaviour on the relationship
between career development, compensation, job security and employee performance. However,
organizational citizenship behaviour does not significantly moderate the relationship between
training and development on employee performance. In the light of these findings, the study
concludes that there is empirical support for the moderating effect of organizational citizenship
behaviour on the relationship between human resources management practices and employee
performance. It is therefore recommended that management of local government need to ensure
that their management strategies are aimed at improving employee performance and to ensure
continuous survivor and retention of high talented employees.