Determinants of Users’ Acceptance of Electronic Banking among Small Business Owners in Lapai Metropolis of Niger State-Nigeria

Abstract

The inconclusiveness of the existing literature underscores the need for further research to better understand the determinants of SMEs adoption of e-banking. The main objective of the study is to investigates factors influencing users’ acceptance of e-banking in Lapai metropolis, Niger State-Nigeria.  The study employed a survey research design and the population is 237 small business owners in Lapai metropolis. The sample of the study is 148 small business owners selected using purposive sampling technique. Data were collected using structured questionnaires and analysed using multiple linear regression analysis. The findings reveal that perceived ease of use and perceived accessibility have positive and significant effects on users’ acceptance of e-banking. But perceived credibility has a negative and significant effect on users’ acceptance of e-banking users’ acceptance of e-banking in Lapai metropolis, Niger State. The study concludes that SMEs accept e-banking services significantly. Based on the findings, the study recommends that policymakers and financial institutions should prioritize user-friendly interfaces and accessibility features in e-banking platforms to promote greater acceptance and usage among small business owners. Additionally, efforts should be made to enhance the credibility of e-banking systems through robust security measures and transparent communication to address concerns and build trust among users.